We are repeat customers to Audio Express and they been awesome every time. We've purchased decks and door speakers for two of our trucks and a sub. Every time we go in, the guys are helpful and knowledgeable. Today they helped trouble shoot some speaker issues. Thinking the factory amp was blown, they ran some diagnostics and were able to find the problem and fix it at no cost, savings us hundreds. It's hard to find this kind of integrity and service in any industry these days. We are really happy with the quality of equipment we've purchased from them, the install, and the sound! We'll continue coming back to see Manny and the guys Audio Express because of this awesome customer service! Next up: a system for the boat! Added bonus: aside from being conveniently located, there is a delightful donut and coffee shop next door to grab a bite from while you wait!
I went in today Wednesday Oct 3 2018. With only 3 hours until closing. I said "I want my truck to absolutely KNOCK! ... I want an L7 or comparable." Manny put together a setup, let me know the price, I agreed and came back 2.5 hours later with my 2001 s10 ready to beat down the block. Man we had to put the amp at 1/2 it's capabilities because the roof hasn't been dynomatted yet. I swear my dang uvula was gonna fall off. Great work to the Audio Express team on 75th ave and Thomas. Cool group of guys.
I took my car a second time to Audio Express but for the first time to the 75th location on 9/19/18 for a Bluetooth replacement. I Left my car there at 9 am and picked it up after work. Before I left I had a customer service rep assist me with the pairing of my cell phone. During this time I noticed cracks on my dashboard which had been done during the installation of the new unit. Manager Manny and technician checked the technician notes which had not been noted for proof. Technician confirmed that the cracks were not present before installing. Manny told me he would talk to his boss and call me on how the damage would be taken care of. Later that night I received a call from manny who stated that these things happen because of the Arizona son so they can’t be held responsible for the damage. I asked him why this wasn’t brought to my attention before the work was done. He said he didn’t know. And apologized and I told him I needed to talk to someone else because I didn’t think it was fair and it was unacceptable. He offered to provide me with Corpate contract information via text and but I never received it from him. The unit wasn’t working properly and I brought my car back on 10/2 to get it checked and they ended up installing a new unit during the time I was there (1-1/2 hr) because the previous one was “a bad unit”. It was day light when I left the store. I tested the unit by calling my daughter to make sure she could hear me. It seemed to be working fine. Half way home I noticed the touch screen on my vehicle wasn’t dimming like it normally does. Also I noticed a sound/static in the audio system while I was on the Bluetooth, turning the steering wheel and blinker. 10/3 am I called the store to let them know about this and I was told to call back in 10 minutes because the manager is on the phone. This will be the 3rd time I am having to bring my vehicle to the store. Not too happy about that. Work is not being supervised or checked before giving the keys back to the customers. I feel this could be avoided if the Manager on duty would pay more attention to the type of quality work is being done in his store.
I went in today Wednesday Oct 3 2018. With only 3 hours until closing. I said "I want my truck to absolutely KNOCK! ... I want an L7 or comparable." Manny put together a setup, let me know the price, (which was amazing for top of the line 12" subwoofer and a 3600 watt kicker amp) I agreed and came back 2.5 hours later with my 2001 s10 ready to beat down the block. Manny showed me how to adjust my stereo and made sure the install was to my liking before I left. Man we had to put the amp at 1/2 it's capabilities because the roof hasn't been dynomatted yet. I swear my dang uvula was gonna fall off. Great work to the Audio Express team on 75th ave and Thomas. Cool group of guys.
Good prices, installations are relatively good priced as well. Seem really knowledgeable about car alarms and sound systems
Manny and his crew were awesome. I came in knowing exactly what I wanted and Manny took the time to help me pick out the system and speakers I wanted. You gotta have some patience when getting a new system installed on a Friday or Saturday it takes time to have it professionally installed.
I can to Audio Express to have my Subs & Amp installed & was greeted by Johnny! Very Nice & told me everything I needed for the install as well as the Price!! The Price was VERY GREAT Less then I could ever expected...Havd to say " Johnny really hook me up & was honest w/ me upfront.. Even said, i didnt need the bass knob wires ran cuz it was already ran for me due to the prior owner of my vehicle....Luv the honestly.. Highly recommended Johnny when you come to this Audio Express on 75th Ave & Thomas.. Thanks Guys!!! YOU ROCK!!!!
Professionals. I had a good experience at this location.
Professionals. Good experience with this location.
First time buying my audio system and I was very pleased by the customer service. I was set up with a great audio system, with great quality sound. I was very happy once I heard my new sound system, I recommend this place!
I began my search for a new radio for my truck at Best Buy and became very frustrated by poor product knowledge and basic customer service. I "Googled" audio products in Phoenix and "Audio Express came up and I called and was very lucky to have Johnny anger the phone-he immediately was able to answer my questions and was so very helpful...I drove over to the 75th Ave store and within 15/20 minutes Johnny was able to help me decide on the perfect radio/audio solution for my F250 truck. We scheduled the install for the following Saturday morning and the service team (Bennie?) Bennie was so helpful and the service team customer service was awesome. A+ Audio Express!!!! I will tell everyone and will purchase all of my audio products from Johnny! Thanks again John! -Kevin, Buckeye AZ
I come here all the time to buy my products and install them on my own. I like their customer service, and deals. Makes me want to work for them.
I had a great experience, Manuel aka Manny was great about installing my audio system in a timely fashion. I was extremely satisfied with the final results that I also installed an alarm system and an audio system on my second vehicle. Highly recommended if you love great customer service. Thank you so much guys
I thought what I wanted I would give them 5 but there was some scheduling issues but in the end all heck l they deserve a 5
Do not use this company. Worst service in the history of the world. The kept my vehicle for 3 days to install a stereo and then didn't connect the xm radio before they brought my vehicle around to test.
I took my new truck in to get my system updated. I bought new speakers for the front/back and a new stereo; but I also brought my amp/woofer from my previous truck along with me. I got everything that I needed in one stop and it sounds awesome!! Very professional and great customer service. So 2 weeks later, I took my husbands truck in to get his updated. I bought new speakers for the front/back and a new stereo as well. Once again, very professional, great customer service and it sounds awesome!! Then I took my old truck in to get the speakers updated before I gave it to my mom. When I got it home it was fine, but the next day the stereo would only work (with sound) when the driver's side door was open. I had to cancel my plans for the day to take the truck back in so that they could fix whatever was wrong with it. Not happy to have to go back and wait another 4-6 hours to get something fixed that should have been taken care of the first time. Overall, I am a very happy customer. All 3 of my vehicles were taken care of and will be happy for years to come. I only have one complaint...if something is going to take all day, maybe 2 days to finish, tell me upfront, don't lie to me. I am a busy person; I work a lot of overtime so my time is very valuable to me. Don't tell me it will be 4-6 hours if it is going to take all day and possibly run into the next. Just tell me the truth up front: it will take all day and you are better off just leaving the vehicle here. I just kept getting the same song and dance: 'it will only be a couple more hours, we are almost finished'. In the end, it was worth the wait as I know that it takes time to do things right, but I wish I was told the truth upfront how long it would actually take. In closing, if you are looking to get new speakers/stereo, they will do a great job but it will take them the whole day to do it, so be prepared for a long wait.
These guys are awesome, I took in my suburban in for overhaul, and they totally wowed me. Sounds better than I could have ever dreamed.