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Saying About Us

By Jrod W. on May 08, 2019

So I was contacted by owner recently, and rather than an apology, I was accused of being a liar!!!!
Sir, one of the 3 young guys you had working early Saturday afternoon in the front, chitchatting amongst themselves with no customers, told me I couldn't get an install till Tuesday, even after I explained I was leaving out of town Monday afternoon!! Seems like one of your guys is lying to you about our conversation!!
Look at your damn cameras....you'll see a guy dressed in black, with a ball cap, walk in and order all of his equipment, then walk out because it COULD NOT be installed same day, next day, or day after that!!!
To the owner of Audio Express who called me a liar...
I called Manny like you instructed and all he did was make excuses!!! He never helped me...only defended his guys!!
I dropped this review to 1 star considering that, if Audio Express gets a factual bad review, they call the person making the review a liar, and then make many excuses for themselves!!! I see the problem starts at the very top, and trickles down!!!!

By Jrod Willingham on May 08, 2019

I have used Audio Express in the past for all my vehicles, and the beauty of it was that "Express" in the name Audio Express meant your system got put in right away, in fact, usually same day!!! I went to the Phoenix location on 75th Ave today, picked out a system, and was going to get it put in asap, but guy at desk tells me I can't get it put in till Tuesday. I am leaving to travel the country on Monday, and hoped to get my system put in asap, even if I got it put in Monday morning. I nicely told guy this, but he didn't care...just said "mmm hmm....Tuesday"!! No care what-so-ever that I needed it sooner. Too bad... always really liked you guys but you are apparently too busy these days to be "Express"!! May need to change your name. I gave 2 stars for how good you were to me years ago when the ppl that worked for Audio "Express" acted like they cared. Edit...I left there and went to Phoenix Car Audio just down the street (4013 N 75th Ave, Phoenix, AZ 85033). These ppl cared!! Got me a great system, installed the same day (today) and beat Audio Express price by $125 with high brand system and professional install!! Don't waste your time with these big places that have more business than they can handle!! Go to the smaller guys who care and give you more bang for your buck!! That's what Phoenix Car Audio did for me!! ? So I was contacted by owner recently, and rather than an apology, I was accused of being a liar!!!! Sir, one of the 3 young guys you had working early Saturday afternoon in the front, chitchatting amongst themselves with no customers, told me I couldn't get an install till Tuesday, even after I explained I was leaving out of town Monday afternoon!! Seems like one of your guys is lying to you about our conversation!! Look at your damn cameras....you'll see a guy dressed in black, with a ball cap, walk in and order all of his equipment, then walk out because it COULD NOT be installed same day, next day, or day after that!!! To the owner who called me a liar... I called Manny like you instructed and all he did was make excuses!!! He never helped me...only defended his guys!! I dropped this review to 1 star considering that, if Audio Express gets a factual bad review, they call the person making the review a liar, and then make many excuses for themselves!!! I see the problem starts at the very top, and trickles down!!!!

By Jrod Willingham on May 04, 2019

I have used Audio Express in the past for all my vehicles, and the beauty of it was that "Express" in the name Audio Express meant your system got put in right away, in fact, usually same day!!! I went to the Phoenix location on 75th Ave today, picked out a system, and was going to get it put in asap, but guy at desk tells me I can't get it put in till Tuesday. I am leaving to travel the country on Monday, and hoped to get my system put in asap, even if I got it put in Monday morning. I nicely told guy this, but he didn't care...just said "mmm hmm....Tuesday"!! No care what-so-ever that I needed it sooner. Too bad... always really liked you guys but you are apparently too busy these days to be "Express"!! May need to change your name. I gave 2 stars for how good you were to me years ago when the ppl that worked for Audio "Express" acted like they cared. Edit...I left there and went to Phoenix Car Audio just down the street (4013 N 75th Ave, Phoenix, AZ 85033). These ppl cared!! Got me a great system, installed the same day (today) and beat Audio Express price by $125 with high brand system and professional install!! Don't waste your time with these big places that have more business than they can handle!! Go to the smaller guys who care and give you more bang for your buck!! That's what Phoenix Car Audio did for me!! ?

By Jrod W. on May 04, 2019

I have used Audio Express for years for all my vehicles, and the beauty of it was that "Express" in the name Audio Express meant your system got put in right away, in fact, always same day!!!I went to the Phoenix location on 75th Ave today, picked out a system, and was going to get it put in asap, but guy at desk tells me I can't get it put in till Tuesday. I am leaving to travel the country Monday, and hoped to get my system put in asap, even if it's Monday morning. When I nicely told guy this, he didn't care...just said "mmm hmm....Tuesday"!! No care what-so-ever that I needed it sooner. No phone call to another Audio Express for me to see if they could do it sooner. Too bad... always really liked you guys but you are apparently too busy these days to be "Express"!! May need to change your name.I gave 2 stars because you were good to me in the past back when you had ppl working for you that cared.Edit...I left there and went to Phoenix Car Audio just down the street (4013 N 75th Ave, Phoenix, AZ 85033). These ppl cared!! Got me a great system, installed the same day (today) and beat Audio Express price by $125 with high brand system and professional install!! Don't waste your time with these big places that have more business than they can handle!! Go to the smaller guys who care and give you more bang for your buck!! That's what Phoenix Car Audio did for me!!

By Jrod W. on May 04, 2019

I have used Audio Express for years for all my vehicles, and the beauty of it was that "Express" in the name Audio Express meant your system got put in right away, in fact, always same day!!!
I went to the Phoenix location on 75th Ave today, picked out a system, and was going to get it put in asap, but guy at desk tells me I can't get it put in till Tuesday. I am leaving to travel the country Monday, and hoped to get my system put in asap, even if it's Monday morning. When I nicely told guy this, he didn't care...just said "mmm hmm....Tuesday"!! No care what-so-ever that I needed it sooner. No phone call to another Audio Express for me to see if they could do it sooner. Too bad... always really liked you guys but you are apparently too busy these days to be "Express"!! May need to change your name.
I gave 2 stars because you were good to me in the past back when you had ppl working for you that cared.

By PAUL YIM on May 04, 2019

Ok didn't want anything much just looking around. But not bad

By Jrod W. on May 04, 2019

I have used Audio Express for years for all my vehicles, and the beauty of it was that "Express" in the name Audio Express meant your system got put in right away, in fact, always same day!!!
I went to the Phoenix location on 75th Ave today, picked out a system, and was going to get it put in asap, but guy at desk tells me I can't get it put in till Tuesday. I am leaving to travel the country Monday, and hoped to get my system put in asap, even if it's Monday morning. When I nicely told guy this, he didn't care...just said "mmm hmm....Tuesday"!! No care what-so-ever that I needed it sooner. No phone call to another Audio Express for me to see if they could do it sooner. Too bad... always really liked you guys but you are apparently too busy these days to be "Express"!! May need to change your name.
I gave 2 stars because you were good to me in the past back when you had ppl working for you that cared.

Edit...I left there and went to Phoenix Car Audio just down the street (4013 N 75th Ave, Phoenix, AZ 85033). These ppl cared!! Got me a great system, installed the same day (today) and beat Audio Express price by $125 with high brand system and professional install!! Don't waste your time with these big places that have more business than they can handle!! Go to the smaller guys who care and give you more bang for your buck!! That's what Phoenix Car Audio did for me!!

By Jeff Creek on May 03, 2019

By Cody Jack on May 03, 2019

Manny and the sales team are great! Unfortunately, due to the installer taking his time even after Manny and I told him I needed to be out at a certain time due to an appointment (I understand things come up during installs but when I see the installer talking to customers and the sales team for over an hour, that isn’t a things coming up issue), and not doing the install job correctly the first time (he blamed the sales team instead of asking them or me questions), I am only giving 4 stars. Thankfully though, there are other installers that helped this guy out and I was only a little late to my appointment. Oh, and the installer’s screw up will be fixed at a later date (thanks again Manny!). Update- The same installer corrected everything quickly and professionally, as well as adjusted my sound to perfection. Five stars!

By John R. on Apr 30, 2019

Terrible customer service by the manager Manny,  2nd time I have had an issue. Manager has an excuse for everything. Bought system for my car 2016 when new, it was a lease so I went back to have the amp tvs out , they just took it out didn't hook the speakers back up.  Made appointment, they didn't have me in the system.   Had alarm on my f150 installed as well,  nothing but issues. Keeps popping t/light bulbs ever since install. He says must have a short. Yeah no shit ever since I had you guys install the alarm.  Buying new car this weekend guess where I am not going? Would be nice for a regional manager to call me .

By Cody Jack on Apr 28, 2019

Manny and the sales team are great! Unfortunately, due to the installer taking his time even after Manny and I told him I needed to be out at a certain time due to an appointment (I understand things come up during installs but when I see the installer talking to customers and the sales team for over an hour, that isn’t a things coming up issue), and not doing the install job correctly the first time (he blamed the sales team instead of asking them or me questions), I am only giving 4 stars. Thankfully though, there are other installers that helped this guy out and I was only a little late to my appointment. Oh, and the installer’s screw up will be fixed at a later date (thanks again Manny!).

By Cody Jack on Apr 27, 2019

Manny and the sales team are great! Unfortunately, due to the installer taking his time even after Manny and myself told him I needed to be out at a certain time due to an appointment (I understand things come up during installs but when I see the installer talking to customers and the sales team for over an hour, that isn’t a things coming up issue), and not doing the install job correctly the first time (he blamed the sales team instead of asking them or me questions), I am only giving 4 stars. Thankfully though, there are other installers that helped this guy out and I was only a little late to my appointment. Oh, and the installer’s screw up will be fixed at a later date (thanks again Manny!).

By John R. on Apr 27, 2019

Wow have had a couple of experiences here and I am completely done. The manager is terrible and doesn't know customer service or want repeat business Z. So I get my stuff installed there on my lease vehicle. 3 years later need it taken out. Pick it up speakers dot work, well sorry 2 work.  Salesman didn't ask if I wanted my speakers hooked back up, I figured why wouldn't they be? It's a newer vehicle why would you want sound fro your speakers or upsell me if I need to pay for it? Nope you just told us to take out the amp tvs and frequency transmitter.  Ok sir did it cross your mind I might want sound ? Nope . Really, like not at all?  I meant spent $5k to get sound and tvs. Why didn't you call me and ask?  You just said take it out.  Seriously thought it was common sense or common customer service. Not too mention your tech left all sorts or connectors just laying in my car. Front and back seats .  Shotty shitty service. Imagine I am getting another new car and needing a new system.  Now guess what they don't get, return business. Fucked up my F150 too with a shitty alarm. Your manager sucks.  Think his name is Manny.  Made appointment for the removal of the stuff and didn't even have me in their folder not system because they don't have a computer to hold appointments. Keep blowing tail light bulbs ever since I got alarm installed on my other vehicle, told by manager you must have short. Go fuck yourselves.

By Jeremy Weston on Apr 13, 2019

Broken equipment was installed wiring was not correct causing drainage to my battery lack of knowledge couldn't show how to operate equipment properly

By Kelly Dotts on Apr 05, 2019

Excellent customer service!

By JO JO BROWN on Apr 01, 2019

Overpriced. As always. Best Buy does it better, and they treat you with Respect at Best Buy. Unlike this Disrespectful bunch.

By Kimberly Onstott on Mar 30, 2019

Manny and his crew treated us right! Fast service, along with helpful advice and recommendations. This was my first experience upgrading car audio and these guys made it great. I will definitely return for future products and services - and I would highly recommend to others.

By Lorraine Chester on Mar 27, 2019

By viktor vaughn on Mar 26, 2019

Great experience here Alex was super knowledgeable in everything ,def my go to spot for everything to make my car sound right

By Monique G on Mar 26, 2019

Manny was very patient and knowledgeable, he helped my husband and I decide what was best for us. During the whole process he was updating us on the installation and keeping us informed. After he followed up to make sure we’re satisfied and make sure everything was going well. Great customer service! And we appreciate Manny and the Audio Express associates!! Thank you. We will definitely come back to upgrade in the future! Rudy & Monique G.